Refund Policy

Monthly subscriptions

Monthly plans are billed at the start of each billing period. If you are not satisfied, you may request a refund within 14 days of your billing date. After 14 days, the current billing period is non-refundable. You can cancel anytime to stop future renewals — you'll retain access through the end of the period you already paid for.

Annual subscriptions

Annual billing is currently available for Advisor plans only. Family plans are billed monthly.

Annual plans include a 30-day decision window. If you cancel within 30 days of the original purchase or most recent renewal, your subscription will be converted to one month at the standard monthly rate for your advisor tier — no refund of the difference. You keep access through the end of that one month, after which your subscription ends with no further charges. After 30 days, annual plans are non-refundable for the remainder of that billing year, but you can still cancel to stop the next renewal and retain access through the paid period.

How to request a cancellation or conversion

Email support@projectablerecruit.com or use the billing portal (Manage Billing in account settings). Refunds are processed by our payment provider, Paddle — see Paddle's Refund Policy for how refunds are handled once approved.

Free tier

Free tier accounts are not eligible for refunds as no payment is collected.

Service issues

If a technical issue prevents you from using the service, contact support@projectablerecruit.com and we'll make it right.